1. 14-Day Return Policy for Unused Products
1.1 Return Conditions

If you wish to return a product, you must meet the following conditions:

- The product must be unused and in original condition
- The product must be undamaged with all original packaging and accessories
- You must initiate the return process within 14 days of receiving your purchase
- Products must be returned in resalable condition

1.2 Starting the Return Process

- Contact our customer service at info@checuro.com to initiate your return
- We will provide you with a return authorization and instructions
- Ship the product back to us using our recommended carrier
- Refunds will be processed within 5-14 business days after we receive the returned item

2. 14-Day Right of Withdrawal (Legal Requirement)
2.1 Your Legal Right

Under European Union law, you have the right to withdraw from your purchase within 14 days without giving any reason.

- The withdrawal period expires 14 days after the day you receive the goods
- This right applies to all products except personalized/custom-made items
- Products can be used for inspection as you would in a physical store

2.2 Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw by:

- Sending an email to info@checuro.com with your order details
- Using the model withdrawal form available on our website
- Clearly stating your decision to withdraw from the contract

2.3 Return Process for Withdrawn Orders

- Return the goods within 14 days of informing us about your withdrawal
- Use our provided return label or any other suitable method
- Goods must be returned in the same condition as received
- We will refund the purchase price within 14 days of receiving the returned goods

3. Returning Defective Products Within 14 Days
3.1 Return Conditions

- The product may have been used and proves to be defective
- Product does not meet the expectations from the purchase
- You contact us within 14 days of receiving the purchase

3.2 Starting the Return Process

- Contact customer service by emailing info@checuro.com
- To speed up the return process, include photos of the defective product if possible
- Our customer service team will work with you to find an appropriate solution

4. Product Exchanges Within 14 Days
4.1 Exchange Conditions

- The product must be unused and in original condition
- The product must be undamaged with all accessories
- Contact us within 14 days of receipt to request an exchange

4.2 Exchange Process

- Email info@checuro.com with your exchange request
- Tell us which product you would like to receive instead
- We will send you a free return label
- We will process any price difference

Important Notes

- Return shipping costs for change of mind returns are the customer's responsibility
- We cover return shipping costs for defective products
- Refunds will be issued to the original payment method
- Products must be returned in original packaging with all tags attached

For any questions about our return policy, please contact us at info@checuro.com.